Managing Categories [v26.2] 

This feature is available for Enterprise License and Professional License users only. It is not available for Free License accounts.

Starting from version 26.2, the Categories tab is available in Administration, allowing administrators to create and manage categories for unmatched items. Categories classify the nature of unmatched transactions and assign a risk level to each. The categories defined here are available to preparers when adding a comment to an unmatched item on the Reconciliation Details page, and drive the data displayed on the Unmatched Risk Dashboard.

Only Admin users can create, edit, enable, or disable categories.

To manage categories:

1. Navigate to the Administration module.

2. Click the Categories tab.

   The Categories page displays all configured categories for your organization.

3. Use the following controls to filter and manage categories:

   Control	Function
   Create New Category	Opens the Create New Category dialog to add a custom category.
   Refresh	Refreshes the categories list with the latest data.
   Search	Searches categories by name.
   Source Type	Filters the category list by reconciliation source type: All — Displays all categories. Bank Account — Displays bank account categories only. Manual — Displays manual reconciliation categories only.

4. Review category information in the table:

   Column	Description
   Source Type	The reconciliation type the category applies to: Bank Account or Manual.
   Name	The name of the category.
   Risk Level	The risk classification assigned to the category: High (risk multiplier 3) Medium (risk multiplier 2) Low (risk multiplier 1) The risk multiplier is used to calculate the risk score on the Unmatched Risk Dashboard.
   Enable / Disable	Toggle to enable or disable the category.
   Edit	Pencil icon to edit the category. Available on custom categories only.

Account Reconciliation provides default categories from initial setup. Default categories can be enabled or disabled but cannot be edited or deleted.

Create a Category

To create a new custom category:

1. Click Create New Category.

   The system displays the Create New Category dialog.

   

2. Enter the following fields:

   Field	Description
   Source Type	Select the reconciliation type the category applies to: Bank Account or Manual.
   Name	Enter a name that clearly identifies the nature of the unmatched item (for example, “Duplicate Payment” or “Timing Difference”).
   Risk Level	Select the risk classification: High, Medium, or Low. The risk level determines how the item is scored and displayed on the Unmatched Risk Dashboard.

3. Click Save.

   The new category appears in the categories list with its status set to Enabled by default.

Custom categories can be edited at any time after creation. Default categories cannot be edited.

Edit a Category

To edit an existing custom category:

1. Locate the category in the list.

2. Click the Edit (pencil icon) on the category row.

   The system displays the edit dialog with the current field values.

   

3. Update the fields as needed.
4. Click Save.

The Edit icon is available on custom categories only. It does not appear on default categories.

Enable or Disable a Category

Each category has an enable/disable toggle on the right side of the row.

To enable or disable a category, click the toggle.

• Enabled (toggle on) — The category is active and available for selection when preparers add a comment to an unmatched item.
• Disabled (toggle off) — The category does not appear in the category dropdown on the Reconciliation Details page. Existing categorized items are not affected.

Disabling a category does not remove it from unmatched items that have already been assigned that category. The category remains visible for historical items but cannot be assigned to new items.

For more information on assigning categories to unmatched items during reconciliation, see Categorize Unmatched Items. For more information on how risk levels affect dashboard scores, see Unmatched Risk Dashboard.